5-Year Warranty
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How to Get It?
After logging into our website, a pop-up will appear. Registering your product allows us to automatically activate your 5-year warranty, ensuring faster and more efficient service.
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What Is Covered?
The original unit and/or non-wearable parts that are determined to be defective, at RYLENA’s sole discretion, will be repaired or replaced for up to five years from the original purchase date.
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Benefits of Registration
- Extended Return Window
- 24x7 Premium Support
- Free Accessories
- Helpful Usage Tips
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Customer Service
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Missing Parts?
1. Check the packaging carefully, as small parts may be tucked inside.
2. Contact us at support@rylena.com with your order number and details of the missing part.
3. We will send you a replacement part at no extra cost.
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Defective Machine?
1. Email support@rylena.com within 7 days of delivery.
2. Provide a brief description of the issue along with photos or a short video.
3. We will arrange a free replacement or a full refund based on the situation.
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Machine Stopped Working?
1. Refer to the user manual for troubleshooting tips.
2. If the issue persists, contact us at support@rylena.com with your order details.
3. If covered under our 5-year warranty, we will offer a repair, replacement, or other solutions.