Política de reembolso
We accept returns and exchanges within 7 days from the date of purchase, provided that:
- The product remains in its original condition, with no damage and all accessories and packaging intact.
- The water tank is completely emptied.
- If the return or exchange is due to a quality issue, customers must provide photos or videos as proof.
Processing Time
- Once your request is submitted, our customer support team will respond with a resolution within 8-12 hours.
- The return or exchange process typically takes 5-7 business days, depending on shipping times.
Return & Exchange Process
- Email support@rylena.com with the following details:
- Order number
- Description of the issue
- Product photos or videos as proof (for quality-related returns)
- Our customer support team will provide return instructions and the return shipping address.
Return Shipping Costs
- For non-quality issues, customers are responsible for return shipping costs.
- For quality-related issues, we will cover the return or exchange shipping fees.
For further assistance, feel free to contact our support team.